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Testimonials

  • Published by The City Manager “e-governance approaches in Panruti Municipality





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Reference Links


Wikipedia

Panrutipanchavaranam.blogspot

Plantinfocenter

Panchavarnampathipagam.blog

Panchavarnampathipagam

panchavarnam

Panchavarnamfoundation

Egovernancepanruti.blog

Mr.Sethu Shankar who worked day and night with the chairman to design and develop the software for a period of 2 years.He is the only person who wrote all programing.

Overview of Pan e-Governance

Innovative e-Governance Transparent Administration in Public Services The Single Window System was computerized to simplify and speedup the process and provide transparent administration. Activities simplified through e-Governance e-Governance

  • Birth/Death Certificates

  • Property Tax

  • Profession Tax

  • Water Charges

  • Non Tax (Lease and Rent)

  • Financial Accounting System

  • Attendance and Payroll

  • Vehicles movement and maintenance

  • Immediate Prompt attention on Grievances

  • Right to information act through SMS

  • Abstract showing the number of Applications / Grivances received and disposed was displayed at the entrance of the Municipal Office.

Information Center created in office reception to display details of documents to be enclosed and payment to be remitted for various items. Income and Expenditure details displayed.

Thiru. R.Panchavarnan served as the Chairman of Panruti Municipality for two terms :

1.) 1996 2001

2.) 2001 2006

Before 1996:



Problems faced by the Municipal Administration were:

  • Unbearable Delay in Public Services

  • Unorganized governance

  • Poor response to public

  • Uncontroled Expenditure



From 1998:



  • "Single Window Service" system was introduced.
    Only completed applications were received after checklist verification. Register and Abstracts were maintained and tracked manually. Every Activity was Monitored to

  • Educate the public on easy access to the Administration

  • Avoid the delay in services

  • Create trust and faith in faith,make them to feel their accountability and give time bound work shedule.

This reduced the Redressal system and Expenditures.

Innovative e-Governance



Transparent Administration in Public Services

The Single Window System was computerized to simplify and speedup the process and provide transparent administration.


Activities simplified through e e-Governance

  • Birth/Death Certificates

  • Property Tax

  • Profession Tax

  • Water Charges

  • Non Tax (Lease and Rent)

  • Financial Accounting System

  • Attendance and Payroll

  • Vehicles movement and maintenance

  • Immediate Prompt attention on Grievances

  • Right to information act through SMS

Abstract showing the number of Applications / Grivances received and disposed was displayed at the entrance of the Municipal Office.

Information Center created in office reception to display details of documents to be enclosed and payment to be remitted for various items.

Income and Expenditure details displayed.

Milestones Achived


  • Instant issuance of Birth / Death certificates in dual languages.

  • Building Plan Approval- 7 Days.

  • Water Connection- 7 days.

  • Quickest Grievance Action & Redressal Free System.


Note:As per the citizen chart,the normal time frame for

  • Birth / Death Certificates is 3 days

  • Bulding Plan Approval is 30 Days

  • Water Connection is 15 days


Our Goal


  • Eradicating Corruption is the Motto.

  • Transparency is the mode.

  • E-Governance is our tool.

  • End User Level thinking is our Success


We Did It !!!


  • Administration simplified

  • Transparency in Administration

  • Use frendely E-Governance

  • End User Level program in tamil

  • Accountability In service


Admiration


  • The beginning that created a ripple

  • The Thought that Reached the common man

  • Appreciated by the learned

  • Admired by Critics and

  • Inspiring the rest.


How did all this happen.. how long did it take.. who are behind it

"It took 8 years for me", says Panchavarnam the chairman.

"I didn't know anything when I started as the chairman here. The officials used to call a meeting, propose a decision, make the decision and go ahead. I felt left out. When people ask questions I couldn't answer since I had no information. Things like "the ledger is missing.. or the officer incharge is on leave.." were being told to poeple.

"I am not highly educated. Earlier I didn't know anything about computers. Friends used to tell me that all these information can be computerized and things can be automated. Then, with the help of a software engineer SethuShankar I started the work.

"I didn't go to the government for help. We prepared templates for certificates and forms for every process to help computerization. Now I almost know every statistic about this town Panruti. The births and death records for the past 30 years are done. People who lose their old certificates come here to get them in minutes and leave happy without having to do a panic search or run to every desk for processing.

"Contracts assigned to different contractors by the corporation are all recorded. I have a board in my room displaying the same. This transperancy gives faith and confidence to the people who come here.

"Like this I once started displaying the number of phone calls made or received by the office, and the cost incurred. This drastically reduced the calls and the bill amount from the immediate months.

"I have asked the people not to meet any official in the office separately. Only when they meet someone individually can there be a possibility of scheming. People can give a request or petition and they can get the requested certificates in a short time. Also, when there is a maximum period notified to the consumer within which the corporation will make sure the certificates are issued, why would anyone try to force a quick response by bribing.

"All these information is also available through Panruti website. (Unfortunately, the article didn't report the website's name..)

"I designed all certificate and form templates free of charge for the corporation. Also helped them computerize record collection. In my knowledge, any corporation office in Tamilnadu can use the templates and computerize the process on same lines without having to do it from scratch." says SethuShankar the software engineer who lead the computerization process. Read More



Mr.Sarath Joshi,(Ex. Chief Minister of Maharashtra) Political Secretary to Prime Minister,
Mr.M.V.Subbiah Chairman- Murugappa Group,
Mr.Ram Babu, President EID Parry, Secretary, Industries, Govt of India.